Policies

At Cedar & Spruce Wellness, I am committed to fostering a welcoming and inclusive environment for everyone— regardless of race, ethnicity, culture, gender identity, sexual orientation, or any other characteristic. I believe diversity enriches and strengthens our community, fostering understanding and positivity in all we do.

My goal is to ensure that every individual feels respected, valued, and safe here. As a condition of working with me, all clients must agree to the following policies. Your understanding and support are greatly appreciated!

CONTACTING ME
As a solo practitioner, I am not available 24/7. I am often in session and unable to return phone calls or texts immediately. The easiest way to schedule an appointment is through my online booking system, which gives you full access to my calendar at any time.

Please be mindful of business hours when reaching out. Contacting me outside of these times, such as texting at 6am on a Sunday, is inappropriate and will not receive a response.

BOOKING AND PAYMENT
All new clients must book their sessions online to complete the necessary health intake forms. Online booking is available 24/7 for your convenience.

  • Same-day appointments are not available.

  • A credit card is required at the time of booking in order to confirm your appointment.

  • Payment at the time of booking is optional, but encouraged.

  • Acceptable payment methods are Visa, MasterCard, American Express, and Discover.

LATE ARRIVALS
Sessions begin and end on time to ensure all clients receive the full benefit of their appointments. Please arrive 5-10 minutes early to discuss your current health and needs.If you are late, your session will still end at the scheduled time, and the full session fee will apply.

CANCELLATIONS AND NO-SHOWS
If you need to cancel or reschedule, I require 24 hours notice. Please text me as soon as possible at 860.204.7707. Do not reply to automated appointment reminders, as I will not receive those messages.

If you cancel with less than 24 hours notice, or do not show up for your appointment, you will be charged the full session fee. If you have a package or gift certificate, the session will be forfeited. This policy protects my time and my income, and ensures availability for all clients.

SERVICE REFUSAL AND TERMINATION
I provide therapeutic massage and bodywork for the purposes of improving and maintaining health and wellness. I reserve the right to refuse or terminate services at any time should my profession or my person be disrespected or violated.

Reasons for refusal or termination include, but are not limited to:

  • Sexual advances, other inappropriate behavior/ speech

  • Intoxication or impairment

  • Contagious illness or skin condition

  • Poor hygiene

  • Chronic tardiness, cancellations, or no-shows

GRATUITIES
While I deeply appreciate your generosity, tipping is not necessary. I view massage therapy as an essential part of your health and wellness plan. I align my practice with other health care professionals, such as acupuncturists and chiropractors, who do not accept gratuities. Instead, please channel that extra money into more frequent massage for yourself. Repeat business and new client referrals are the best ways to express your appreciation. Thank you!